Terms of Service

These terms cover Reeng.id networking rings, digital profiles, company workspaces and related services. Read them before creating an account or accepting an order. The Privacy Policy explains personal-data handling; the Shipping Policy and Returns & Refunds policy apply to ring orders.

Any specific quotation or service agreement must be supplied before you accept it. Mandatory Kenyan consumer and data-protection rights take priority over conflicting terms. Browsing a public profile does not create a purchase obligation.

You must be at least 18 to open a self-service account or place an order, and authorised to act for any company you represent. Provide accurate information, protect your sign-in details and tell us if you suspect unauthorised access. Do not share verification codes.

Company Owners manage membership, branding and company-owned rings. Members must have permission to use company assets. Assignment of a company ring does not transfer ownership. Leaving a company may remove its branding, access and ring assignment, while its lawful business records remain subject to the company’s retention obligations.

A company must have authority to upload staff details and contacts, give the relevant privacy notices, and use personal data only for lawful, specified purposes. Processing on its behalf requires an appropriate data-processing agreement; these terms do not replace one.

You retain rights to your own content. You give Reeng permission to host, format and display it as needed to provide the service and the visibility you select. This permission does not transfer ownership or authorise unrelated advertising use.

• Share only content and contact details you are entitled to use. Respect privacy, intellectual property and other people’s rights.
• Do not impersonate others, publish unlawful or deceptive content, send spam, or use collected contacts beyond the purpose they agreed to.
• Do not scrape personal data, bypass permissions, misuse claim links, interfere with security, or try to take control of someone else’s ring or account.

Reeng’s branding and software remain the property of their respective owners. Links to third-party services do not imply endorsement.

A purchase request asks us to discuss availability and next steps. It is not a completed order, stock reservation, payment authorisation or guarantee of a particular size or delivery date.

Before a paid order is agreed, you must receive the seller’s identity and contact details, ring specification, size, quantity, total price and currency, applicable taxes, delivery charges, delivery arrangements, and cancellation and return terms. Any extra charge requires your agreement. We will give you an opportunity to review the details, correct errors and accept or decline, and provide a written copy of the agreement.

An order becomes binding when you accept the final quotation and we confirm the order in writing under its stated payment terms. A request acknowledgement alone is not that confirmation. Keep the quotation and confirmation for your records. If an error or stock issue prevents fulfilment, we will explain your options; substitutions and revised prices need your agreement.

NFC sharing requires a compatible device, the relevant device settings and internet access to open the profile. QR and link sharing provide alternative ways to open it. Check the product description and sizing guide before choosing a ring; a paper measurement is an estimate.

A physical ring purchase and any paid digital-service plan are separate unless the quotation expressly bundles them. Buying a ring does not promise an undefined lifetime of every digital feature. Any paid plan must state its features, price, duration, renewal and cancellation terms before you accept it. Recurring charges require separate, clear authorisation.

Maintenance and outages may affect availability. We must still honour the service description and any applicable quality or consumer guarantees; this paragraph does not remove those obligations.

We may restrict access where reasonably necessary to address a serious breach, unlawful activity or a security threat. Where lawful and practical, we will explain the reason, give you a way to question the decision and allow a reasonable opportunity to remedy it. Urgent protective action may be necessary first.

You can request account closure and ask about exporting or deleting your information. Closure does not automatically cancel a separate physical order, erase legally required records or remove contact copies held by other people. Any prepaid service and refund rights must be addressed under your agreement and applicable law.

Nothing in these terms excludes rights or remedies under Kenyan law, including rights relating to defective, unsafe, misdescribed or undelivered goods, service quality, unfair practices and personal data. Any voluntary warranty adds to those rights.

Each party is responsible for its conduct under applicable law. We do not exclude liability that cannot lawfully be excluded, impose a blanket “no refunds” rule, or require you to waive access to a regulator or court. The Returns & Refunds policy explains how to raise a problem.

Contact us with the order reference or profile link, the problem and the outcome you are seeking. We will consider the information fairly and explain our proposed resolution. You remain free to seek advice or pursue a remedy without first exhausting this process.

Kenyan law governs these terms, subject to any mandatory rights that otherwise apply. You may seek relief from a competent Kenyan court, raise a consumer complaint with the Competition Authority of Kenya, or bring a data-protection complaint to the ODPC. There is no mandatory private arbitration requirement.

We will date revised terms and give appropriate notice of material changes. Changes will not retrospectively reduce rights under an accepted order. Where a change requires your agreement, we will seek it. If a provision is unenforceable, the remaining terms apply only to the extent permitted by law.